By, uav-jp 07/04/2022

Expanded "JAL Business Career Support" courses and used pilot training know-how as educational content

( 1 ) Courses that utilize training know-how for pilots Start date: February 1, 2022 (Tuesday) Format: Face-to-face instructor: JAL's active pilots and pilot training specialists Course content: 1. Pilot for safety Resilience Resilience is an English word that means "resilience," "restoration," and "elasticity," and is used in the field of safety to mean "ensuring safety while flexibly coping with various factors." Pilots take steps to address the various risk factors that occur on flights and increase resilience to ensure safety. In this course, you will learn about the pilot's resilience for safety, the thoughts and actions required for it, and communication, and deepen your understanding through discussions and exercises. 2. Train the Trainer The content is "to make people in the position of training understand the knowledge and skills to train". This know-how is also used in the training of instructors involved in JAL pilot training. In this course, you will learn the knowledge and skills as a trainer and deepen your understanding through discussions and exercises. 3. Communication Specialist This is a course to train business people who can understand and practice the importance of communication that communicates information in both directions regardless of language or non-language. In this course, the content is to train business people who can practice simple and misunderstanding-free high-level communication while learning the communication technique of pilots on how to acquire accurate information and how to convey it. Application / Inquiries: jal_business_support@jal.com ( 2 ) Telephone response course start date: January 31, 2022 (Monday) * Please check the course offer date from the following website. Format: Online format Lecturer: JAL Navia employees certified in-house Course content: 1. Communicating and delivering hospitality-Basic attitude of telephone response-Basic attitude and manners required for telephone response while mixing role play We aim to learn and improve the first impression. 2. The spirit of hospitality to convey and deliver-Telephone answering skills / speaking skills-In order to solve the problems faced by telephone answering, we aim to acquire "Kiku / Speaking" points through hands-on work. JAL Business Career Support Website: https://jbs.jal.co.jp/ * The following is special information for media personnel only. Please refrain from disclosing information on personal SNS etc.

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